Forgotten password | River Island

To reset your password, submit your username (employee number) or your email address (this is usually your personal email) below. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Please ensure you check your Spam/Junk folder just in case the email does not go to your inbox.

Username (Employee Number)

Email address

Can't Login?

To login to RIVA use your full employee number as your username e.g. 0000000 (7 digits in total). You would have been issued this when you joined River Island. Your password will have been sent directly to your registered email. You will be required to change your password on successful first login. Take note of this for future logins.

If you cannot login use the Forgotten your username or password? link on the login box above to reset your password.

Search by username (employee number - this is your 7 digit number that you were assigned when you joined River Island)

Search by email address (this is usually your personal email)

Can't Login?